Shipping & Returns
Shipping
We use EMS Post Express Courier International to ship orders. Estimated delivery typically takes 5–8 business days after dispatch, depending on the destination and local customs processing.
Once your order has been dispatched, we will provide shipment tracking information so you can follow its progress. If your package experiences an unexpected delay or arrives damaged, please contact our customer support team as soon as possible so we can assist you.
Please note that all delivery dates and timeframes are estimates only. They are calculated from the dispatch date, not the date your order was placed, and actual delivery times may vary due to customs procedures, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping addresses and contact information when placing an order. If a shipment needs to be redirected because of incorrect or incomplete information provided by the customer, any applicable additional shipping charges will be the customer’s responsibility.
You can track your shipment through the EMS Post Express Courier International tracking service using the tracking number provided.
A person who accepts delivery at the shipping address supplied with the order will be considered the recipient of the package.
Returns of Non-Faulty Items
If you wish to return or exchange an item that is not faulty, please contact our customer support team before sending it back. We will provide the return address and instructions.
To qualify for a return, items must:
- Be returned within 7 days of receipt.
- Be unused and in their original, undamaged packaging.
- Be in a condition suitable for resale.
A 15% restocking fee may apply to eligible returns of non-faulty items.
If an item is returned in a condition that makes it unsuitable for resale, we reserve the right to refuse the refund or make an appropriate deduction of up to 50% of the item’s purchase price, subject to applicable consumer protection laws.
Original shipping and handling charges are non-refundable, except where the item is faulty or does not match the order, or where applicable law requires otherwise.
Please allow up to 20 calendar days after we receive the returned item to process an eligible refund.
Faulty or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.
Depending on the circumstances and applicable consumer protection laws, you may be eligible for a refund or a replacement at no additional cost.
To help us resolve the issue quickly, please include your order number, a description of the problem, and clear photos of the item when contacting us.
Exchanges
For international exchanges, please contact our customer support team within 14 days of receiving your order to request an exchange and obtain the return address.
Customers are responsible for return shipping costs and any applicable shipping charges for the replacement item, unless the exchange is necessary because of an error or fault on our part.
Any customs duties, taxes, or fees associated with returning an item are the customer’s responsibility, except where applicable law states otherwise.
Return Instructions
Please follow these steps before returning an item:
- Contact us first: Email our customer support team and explain why you wish to return or exchange the item. Our support team will provide the return address and further instructions.
- Prepare your package: Carefully pack the item in its original packaging, where possible.
- Include your order details: Place a note inside the package containing:
- Your name used when placing the order
- Your order number
- The reason for the return or exchange
- The email address associated with your store account
- Ship your return: Send the package to the return address provided by our support team.
- Share the tracking number: Once the package has been shipped, email us the return tracking number so we can monitor its delivery.
Please do not send any returns to us before receiving confirmation and return instructions from our customer support team.